:root{--ink:#1f2937;--secondary:#4b5563;--muted:#6b7280;--border:#e3e6eb;--space-1:4px;--space-2:8px;--space-3:12px;--space-4:16px;--space-5:20px;--space-6:24px;--space-8:32px;--radius:12px}.drplus-logo{display:block;height:auto;max-width:100%;object-fit:contain;flex-shrink:0;filter:none!important;box-shadow:none!important;border-radius:0}.drplus-logo-sidebar{width:192px}.drplus-logo-compact{width:104px}.drplus-logo-login{width:280px}.drplus-logo-loading{width:220px;margin:0 auto 24px}.sidebar .brand{display:flex;align-items:center;justify-content:center;padding:0;min-height:80px;margin:0 0 16px;flex-shrink:0}.mobile-brand{display:none}.login-story>.eyebrow{margin-top:28px}.boot{gap:12px}.boot>p{color:var(--secondary)}body{line-height:1.5}h1,h2,h3,h4{color:var(--ink)}h1{line-height:1.25}h2{font-size:15px}h3{font-weight:650}.card-header>small,.composer-note,.engagement-composer>small,.engagement-info dt,.engagement-settings small,.engagement-settings>p,.login-form p,.login-form small,.login-story p,.metric-foot small,.muted,.ops-demo-footer,.ops-field>label,.ops-field>span,.ops-subheading p,.page-foot,.page-heading p{color:var(--secondary)}.engagement-chat>header small,.eyebrow,.inbox-contact p,.inbox-contact>small,.message-card footer,.nav-group>p,.ops-bottom-nav button,.ops-demo-footer,.ops-role-caption,.source-legend strong,.source-legend>div{color:var(--muted)}.ops-shell .page-heading .eyebrow,.page-heading .eyebrow{font-size:10px;letter-spacing:1.3px}.ops-shell .page-heading p,.page-heading p{font-size:13px}.nav-item{font-size:12px;min-height:38px}.nav-group>p{font-size:10px;letter-spacing:1px}.sidebar nav{min-height:0;overscroll-behavior:contain}.sidebar{overflow-x:hidden}.user-profile small{color:var(--secondary)}.card,.dashboard-bottom>*,.dashboard-lower>*,.dashboard-main>*,.grow,.main-shell,.ops-chart-grid>*,.ops-form-grid>*,.page-heading>div,.response-charts>*,main{min-width:0}main{padding:28px 28px 32px}.page-heading{gap:16px;margin-bottom:24px}.card-header,.heading-actions,.ops-subheading,.table-toolbar{gap:12px}.heading-actions,.table-toolbar{flex-wrap:wrap}.card{border-color:var(--border);border-radius:var(--radius);box-shadow:0 2px 8px #18223803}.card-header{padding:20px;align-items:center}.card-header h2{line-height:1.4}.dashboard-bottom,.dashboard-lower,.dashboard-main,.metrics-grid,.ops-content,.response-charts,.summary-grid{gap:20px}.metric-label,.summary-stat>span{color:var(--secondary)}.button{min-height:36px;padding:8px 14px;border-radius:8px;font-size:12px;font-weight:600;display:inline-flex;align-items:center;justify-content:center;gap:8px;line-height:1.35}.button:not(.primary):not(.danger){color:var(--ink);border-color:#d6dbe3}.button.primary{color:white}.button.danger{color:#a51d30;border-color:#e5b8c0;background:#fff4f5}.icon-button{min-width:36px;min-height:36px;border-radius:8px}.text-button{font-weight:600;min-height:32px}.button:disabled{opacity:.5}.button[aria-busy=true]{cursor:progress}.button:focus-visible,.icon-button:focus-visible,a:focus-visible,summary:focus-visible{outline:3px solid #aa3657;outline-offset:3px}input:not([type=checkbox]):not([type=radio]):not([type=file]),select,textarea{color:var(--ink);border-color:#d7dce4;border-radius:8px;max-width:100%;min-width:0}input:not([type=checkbox]):not([type=radio]):not([type=file]),select{min-height:36px}input::placeholder,textarea::placeholder{color:var(--muted);opacity:1}input:disabled,select:disabled,textarea:disabled{background:#f1f3f6;color:#657080}input[aria-invalid=true],textarea[aria-invalid=true]{border-color:#b3233c}input[type=checkbox],input[type=radio]{accent-color:var(--red)}.ops-form-grid{gap:16px}.ops-field{min-width:0}.ops-field>span{font-size:12px}.ops-error,[role=alert]{line-height:1.6}.master-table,.ops-table-wrap,.table-scroll,.table-wrap{max-width:100%;overflow:auto;overscroll-behavior-x:contain;scrollbar-width:thin}.table-scroll{width:100%}table{font-size:12px}th{background:#f3f5f8;color:#3f4b5b;font-weight:650;font-size:11px;white-space:nowrap}td{color:var(--ink)}td,th{padding:12px 14px}tbody tr:hover{background:#faf5f7}table button,table input,table select{font-size:12px}table .badge{white-space:nowrap}.master-table{max-height:68dvh}.master-table thead th,.ops-table-wrap thead th{position:sticky;top:0;z-index:2}.table-footer{gap:12px;flex-wrap:wrap}.table-toolbar>input,.table-toolbar>select{max-width:100%}.badge,.ops-status{font-size:11px;line-height:1.4}.source-pill{font-size:11px;padding:4px 8px}.waiting-badge{font-size:11px;color:#8a4b06}.sla-strip small{font-size:11px;color:var(--secondary)}.sla-strip strong{font-size:12px}.sla-strip .badge{font-size:10px}.sla-strip{gap:12px}.response-bar{grid-template-columns:minmax(90px,140px) minmax(0,1fr) 76px;font-size:12px}.response-bar>span{overflow-wrap:anywhere}.response-bar b{white-space:nowrap}.chart-legend{flex-wrap:wrap;gap:12px}.chart-container,.chart-wrap{max-width:100%;min-width:0}.chart-container svg,.chart-wrap svg{max-width:100%}.source-body{flex-wrap:wrap}.source-legend strong,.source-legend>div{font-size:11px}.metric-foot small{font-size:10px}.modal,.ops-modal{width:min(660px,calc(100vw - 40px));max-height:calc(100dvh - 48px);overflow:auto;overscroll-behavior:contain}.lead-drawer{max-width:100vw;overscroll-behavior:contain}.modal-overlay{padding:24px}.modal .card-header{position:sticky;top:0;background:white;z-index:3}.overlay .row{flex-wrap:wrap}.toast{max-width:calc(100vw - 32px);overflow-wrap:anywhere}.engagement-inbox{grid-template-columns:minmax(250px,28%) minmax(340px,1fr) minmax(220px,24%);height:calc(100dvh - 220px);min-height:570px}.engagement-chat>header{flex-shrink:0}.engagement-messages{min-height:140px;overscroll-behavior:contain}.engagement-composer{flex-shrink:0}.engagement-info dd{color:var(--ink)}.engagement-info h4{font-size:11px}.chat-quick .button{font-size:11px;min-height:34px}.inbox-contact{padding:16px}.inbox-contact strong{font-size:13px}.inbox-contact .muted,.inbox-contact>small{font-size:11px}.inbox-tabs button{min-height:34px}.engagement-search input{font-size:12px}.message-card{font-size:13px}.message-card footer{font-size:10px}.voice-bubble{max-width:100%}.wave{overflow:hidden}.template-card{overflow-wrap:anywhere}.chat-quick,.inbox-tabs{scrollbar-width:thin}.engagement-info section{overflow-wrap:anywhere}@media (min-width:1600px){:root{--sidebar:248px}.main-shell>main{max-width:1900px;margin:auto;padding:32px}.metrics-grid{gap:20px}.engagement-inbox{grid-template-columns:310px minmax(400px,1fr) 280px}}@media (min-width:761px) and (max-width:1399px){.engagement-inbox,.engagement-inbox.mobile-details{grid-template-columns:minmax(240px,32%) minmax(0,1fr)}.engagement-info,.mobile-details .engagement-chat{display:none}.mobile-details .engagement-info{display:block}.engagement-info>.card-header button{display:inline-flex}}@media (max-width:1100px){:root{--sidebar:248px}.ops-shell .sidebar,.sidebar{visibility:hidden;width:248px;transform:translateX(-100%);transition:transform .16s ease}.sidebar.open{visibility:visible;transform:translateX(0)}.main-shell{margin-left:0}.mobile-menu{display:inline-flex}.mobile-brand{display:block}.breadcrumb{gap:12px}.breadcrumb>span:not(.mobile-brand),.breadcrumb>strong,.breadcrumb>svg{display:none}.topbar{height:72px;padding:0 24px}.sidebar-backdrop{display:block;position:fixed;inset:0;background:#1822354d;z-index:29}.nav-item{font-size:13px;min-height:44px}.ops-shell main,main{padding:24px}.heading-actions{max-width:none}.ops-root .ops-stats{grid-template-columns:repeat(3,minmax(0,1fr))}.ops-form-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.ops-role-switch select{min-height:40px}.dashboard-main{grid-template-columns:minmax(0,1.4fr) minmax(0,1fr)}.source-body{gap:20px}.source-legend{min-width:140px}.ops-shell .topbar>.topbar-actions{gap:8px}.ops-duty-times{grid-template-columns:1fr 1fr}.ops-duty-actions .button{min-height:46px}}@media (max-width:850px){.dashboard-bottom,.dashboard-main,.response-charts{grid-template-columns:1fr}.source-body{justify-content:center}.ops-root .ops-stats{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:760px){.ops-shell main,main{padding:20px 16px 28px}.field-workspace main{padding-bottom:100px}.topbar{padding:0 12px;height:68px;gap:8px}.breadcrumb{gap:4px}.drplus-logo-compact{width:100px}.ops-shell .topbar>.topbar-actions,.role-session,.topbar-actions{gap:4px}.role-session>.button{min-height:40px;padding:6px;font-size:11px}.ops-role-switch select{min-height:40px!important;max-width:108px;padding:6px!important;font-size:11px!important}.topbar .icon-button{min-width:36px}.ops-shell .page-heading,.page-heading{gap:12px;flex-wrap:wrap}.ops-shell .page-heading h1,.page-heading h1{font-size:25px}.ops-shell .page-heading .eyebrow,.page-heading .eyebrow{font-size:9px}.ops-shell .page-heading p,.page-heading p{font-size:12px}.heading-actions{width:100%;justify-content:flex-start}.heading-actions .button{flex:1 1;min-width:130px}.card-header{padding:16px;flex-wrap:wrap}.metrics-grid,.summary-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.metric{padding:16px}.metric-value{font-size:25px}.dashboard-bottom,.dashboard-lower,.dashboard-main,.metrics-grid,.ops-content{gap:16px}.button,.ops-modal .button,.ops-root .button{min-height:44px;font-size:12px}.icon-button{min-height:44px;min-width:44px}.text-button{min-height:40px}.ops-modal input:not([type=checkbox]),.ops-modal select,.ops-root input:not([type=checkbox]),.ops-root select,input:not([type=checkbox]):not([type=radio]),select{min-height:44px;font-size:14px}.ops-form-grid{grid-template-columns:1fr}.ops-filters{display:grid;grid-template-columns:1fr 1fr;gap:12px}.ops-filters .ops-field{min-width:0}.ops-filters input,.ops-filters select{width:100%}.ops-stats .card{padding:16px}.ops-duty-times{gap:16px}.ops-duty-progress{display:none}.ops-verification{font-size:11px}.ops-duty-panel .card-header{gap:12px}.attendance-today dl{gap:16px}.attendance-today dd{font-size:17px}.ops-bottom-nav button{font-size:10px;color:var(--secondary)}.ops-bottom-nav{padding-bottom:max(12px,env(safe-area-inset-bottom))}.modal-overlay{padding:0}.modal,.ops-modal{width:100%;max-height:100dvh;border-radius:0;margin:0;padding-bottom:env(safe-area-inset-bottom)}.lead-drawer{width:100%;height:100dvh}.drawer-actions{flex-wrap:wrap}.drawer-actions .button{flex:1 1}.modal input,.modal select,.modal textarea{font-size:16px}.table-toolbar{gap:8px;padding:16px}.table-toolbar>.button,.table-toolbar>select{flex:1 1;min-width:120px}.table-footer{padding:16px}.master-table{max-height:65dvh}.master-table td:first-child,.master-table th:first-child{position:sticky;left:0;z-index:1;background:white;min-width:160px;box-shadow:2px 0 4px #18223808}.master-table th:first-child{z-index:3;background:#f3f5f8}.master-table input{min-width:120px}.response-bar{grid-template-columns:minmax(80px,110px) minmax(0,1fr) 70px;font-size:11px}.response-charts{gap:16px}.engagement-inbox,.engagement-inbox.mobile-details{display:block;height:calc(100dvh - 192px);min-height:480px}.engagement-chat,.engagement-info{display:none}.engagement-list{height:100%}.mobile-chat .engagement-chat{display:flex}.mobile-details .engagement-info{display:block}.mobile-chat .engagement-list,.mobile-details .engagement-list{display:none}.engagement-chat>header{padding:12px}.engagement-chat .sla-strip small{font-size:10px}.engagement-chat .sla-strip strong{font-size:11px}.engagement-chat .sla-strip{gap:8px}.chat-quick .button{min-height:40px;font-size:11px}.engagement-chat>header small{font-size:11px}.engagement-chat>header>.row{gap:8px}.engagement-chat>header .avatar{width:32px;height:32px}.engagement-messages{padding:12px;min-height:100px}.engagement-composer{padding:8px 12px max(8px,env(safe-area-inset-bottom))}.engagement-composer textarea{height:54px;min-height:54px;max-height:100px;font-size:16px}.engagement-composer>.row{gap:3px}.engagement-composer .icon-button{min-width:40px;min-height:44px}.engagement-composer>small{font-size:10px}.engagement-inbox .message-card{max-width:92%;font-size:13px}.engagement-info>.card-header button{display:inline-flex}.inbox-tabs button{min-height:40px}.login-form{padding:24px}.demo-login{padding:24px 20px;gap:24px}.drplus-logo-login{width:240px}.login-story h1{font-size:32px}.login-story>.eyebrow{margin:20px 0}.login-form select{font-size:16px}.login-form .button{width:100%}.priority-leads table,.priority-leads tbody{display:block;width:100%;min-width:0}.priority-leads thead{display:block}.priority-leads thead tr{display:flex;padding:0 12px}.priority-leads thead th{display:none}.priority-leads thead th:nth-child(-n+2){display:block;background:transparent}.priority-leads tbody{display:grid;gap:12px;padding:12px}.priority-leads tbody tr{display:grid;grid-template-columns:28px minmax(0,1fr) 42px;padding:12px;border:1px solid var(--border);border-radius:12px;gap:8px;background:white}.priority-leads td{border:0;padding:0;min-width:0;white-space:normal}.priority-leads td:first-child{grid-column:1;grid-row:1}.priority-leads td:nth-child(2){grid-column:2;grid-row:1}.priority-leads td:last-child{grid-column:3;grid-row:1}.priority-leads td:nth-child(3){grid-column:2/4}.priority-leads td:nth-child(4){grid-column:2/4;color:var(--secondary)}.priority-leads td:nth-child(5){grid-column:2}.priority-leads td:nth-child(6):not(.value){display:none}.priority-leads td.value{grid-column:2/4;font-size:12px}.priority-leads .person{white-space:normal}.priority-leads .person strong{font-size:14px}.priority-leads .person .avatar{display:none}}@media (max-width:1100px){.main-shell>main:has(.engagement-inbox){height:calc(100dvh - 72px);display:flex;flex-direction:column;padding-bottom:12px}.main-shell>main:has(.engagement-inbox)>.page-heading{flex-shrink:0;margin-bottom:16px}.main-shell>main:has(.engagement-inbox)>.ops-demo-footer,.main-shell>main:has(.engagement-inbox)>.page-foot{display:none}.engagement-inbox{flex:1 1;min-height:0;height:auto}.engagement-messages{min-height:60px}}@media (max-width:760px){.main-shell>main:has(.engagement-inbox){height:calc(100dvh - 68px);padding-top:16px}.engagement-inbox,.engagement-inbox.mobile-details{height:auto;min-height:0}.engagement-chat>header{max-height:52%;overflow:auto}}@media (max-width:380px){.drplus-logo-compact{width:82px}.role-session>.button{padding:5px;font-size:10px}}@media (prefers-reduced-motion:reduce){*,:after,:before{scroll-behavior:auto!important;animation:none!important;transition:none!important}}.main-shell>main:has(.conversation-focus){height:calc(100dvh - 68px);display:flex;flex-direction:column;overflow:hidden;padding:14px 20px 16px;max-width:none}.main-shell>main:has(.conversation-focus)>.page-heading{min-height:36px;flex-shrink:0;align-items:center;flex-wrap:nowrap;margin-bottom:12px;gap:12px}.main-shell>main:has(.conversation-focus)>.page-heading h1{font-size:21px;line-height:1.3;letter-spacing:-.5px}.main-shell>main:has(.conversation-focus)>.ops-demo-footer,.main-shell>main:has(.conversation-focus)>.page-foot,.main-shell>main:has(.conversation-focus)>.page-heading .eyebrow,.main-shell>main:has(.conversation-focus)>.page-heading p{display:none}.main-shell>main:has(.conversation-focus)>.page-heading .heading-actions{width:auto;max-width:none;margin:0}.main-shell>main:has(.conversation-focus)>.page-heading .button{min-height:32px;padding:6px 12px;min-width:0;font-size:11px}.conversation-focus.engagement-inbox{position:relative;flex:1 1;min-height:0;height:auto;display:grid;grid-template-columns:310px minmax(0,1fr);border-color:#e1e5eb;border-radius:12px;overflow:hidden;background:white}.conversation-focus.details-visible{grid-template-columns:310px minmax(0,1fr) 310px}.conversation-focus .engagement-list{position:relative;min-height:0;overflow:hidden;background:#fff;border-right:1px solid #e7e9ef}.conversation-focus .engagement-list>.card-header{padding:16px 18px 10px;min-height:48px;border:0}.conversation-focus .engagement-list h2{font-size:14px}.conversation-focus .engagement-search{padding:0 14px 10px;gap:0}.conversation-focus .engagement-search>svg{position:absolute;left:25px;color:#7a8492;pointer-events:none}.conversation-focus .engagement-search input{padding:9px 12px 9px 34px;background:#f3f5f7;border:0;border-radius:8px;font-size:12px;min-height:36px}.conversation-focus .inbox-tabs{padding:0 88px 10px 14px;gap:6px;overflow:visible;flex-shrink:0}.conversation-focus .inbox-tabs button{min-height:30px;padding:5px 8px;font-size:11px;border-radius:6px;background:transparent;color:#647080;border:0}.conversation-focus .inbox-tabs button.active{background:#fff0f3;color:#a32143;font-weight:650}.conversation-focus .inbox-filters{position:absolute;right:10px;top:93px;max-height:none;padding:0;border:0;z-index:5}.conversation-focus .inbox-filters>summary{display:flex;align-items:center;gap:5px;padding:5px 7px;min-height:30px;font-size:11px;color:#596576;list-style:none;cursor:pointer}.conversation-focus .inbox-filters>summary::-webkit-details-marker{display:none}.conversation-focus .inbox-filters[open]{top:93px;right:10px;width:280px;max-height:calc(100% - 110px);overflow:auto;padding:12px;background:white;border:1px solid #e0e4ec;border-radius:10px;box-shadow:0 8px 28px #1823341c}.conversation-focus .inbox-filters[open]>summary{margin-bottom:8px;justify-content:flex-end}.conversation-focus .inbox-filters .ops-field{margin:10px 0}.conversation-focus .inbox-filters input,.conversation-focus .inbox-filters select{width:100%;font-size:12px}.filter-active-dot,.waiting-dot{display:inline-block;width:6px;height:6px;background:#b27320;border-radius:50%;flex-shrink:0}.conversation-focus .inbox-rows{border-top:1px solid #eef0f4;min-height:0;flex:1 1;overflow:auto;scrollbar-width:thin}.conversation-focus .inbox-contact{padding:12px 14px;border:0;border-bottom:1px solid #f0f1f5;border-left:3px solid transparent;background:white;position:relative;min-height:98px}.conversation-focus .inbox-contact:hover{background:#f7f8fa}.conversation-focus .inbox-contact.active{border-left-color:#a8203b;background:#fcf0f3}.conversation-focus .inbox-contact .row{gap:8px;align-items:center;flex-wrap:nowrap}.conversation-focus .inbox-contact .avatar{width:34px;height:34px;font-size:11px}.conversation-focus .inbox-contact strong{font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation-focus .inbox-contact small{font-size:10px;color:#788291}.conversation-focus .unread-pill{font-size:9px;min-width:17px;padding:2px 4px;text-align:center;background:#a32345}.conversation-focus .inbox-preview{margin:0 0 5px 42px;white-space:nowrap;text-overflow:ellipsis;overflow:hidden;color:#667080;font-size:12px;line-height:1.5}.conversation-focus .inbox-meta{margin-left:42px;display:flex;gap:5px;align-items:center;overflow:hidden}.conversation-focus .source-pill{margin:0;background:#edf1fb;color:#3c548a}.conversation-focus .service-pill,.conversation-focus .source-pill{padding:2px 5px;font-size:9px;border-radius:4px;line-height:1.5;white-space:nowrap}.conversation-focus .service-pill{background:#f0f2f5;overflow:hidden;text-overflow:ellipsis;color:#606b7b;min-width:0}.conversation-focus .engagement-chat{height:100%;min-height:0;min-width:0;display:flex;flex-direction:column;overflow:hidden}.conversation-focus .conversation-header{padding:12px 18px 10px;border-bottom:1px solid #e7e9ef;background:#fff;position:relative;max-height:none;overflow:visible;flex-shrink:0}.chat-identity-row{display:flex;gap:10px;align-items:center;min-width:0}.chat-identity-row .avatar{width:36px;height:36px;flex-shrink:0}.conversation-focus .chat-identity{flex:1 1;min-width:0;background:none;border:0;padding:0;text-align:left;color:#253144}.chat-identity span,.chat-identity strong{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-identity strong{font-size:14px;font-weight:650}.chat-identity span{font-size:11px;color:#737d8d;margin-top:2px}.chat-header-tools{display:flex;gap:2px;align-items:center;flex-shrink:0}.conversation-focus .chat-header-tools .icon-button{min-width:32px;min-height:32px;width:32px;height:32px;color:#657181;border:0}.chat-header-tools .icon-button:hover{background:#f1f3f7}.chat-context-row{display:flex;align-items:center;gap:6px;margin:6px 0 0 46px;min-width:0}.conversation-focus .chat-context-row .badge{font-size:9px;padding:2px 5px;line-height:1.5}.compact-sla{margin-left:auto;font-size:10px;color:#596679;border:0;background:none;padding:3px 0;white-space:nowrap}.compact-sla span{font-weight:650;color:#976025}.compact-sla:hover{text-decoration:underline}.chat-more{position:relative}.conversation-action-menu{position:absolute;top:38px;right:0;z-index:8;width:224px;padding:6px;background:white;border:1px solid #e0e4ea;border-radius:9px;box-shadow:0 8px 30px #1f2a4020}.conversation-action-menu button{display:block;width:100%;text-align:left;padding:11px 12px;background:none;border:0;border-radius:5px;font-size:12px;color:#39465a}.conversation-action-menu button:hover{background:#f5f2f5}.chat-search{display:flex;align-items:center;gap:8px;margin-top:10px;background:#f5f6f8;padding:4px 8px;border-radius:7px}.chat-search input{min-width:0;flex:1 1;background:none;border:0;font-size:12px}.conversation-focus .chat-search small{white-space:nowrap;font-size:10px}.conversation-focus .engagement-messages{flex:1 1;min-height:0;overflow:auto;padding:24px clamp(16px,4vw,56px);gap:12px;background:#f5f5f3;scrollbar-width:thin}.conversation-focus .chat-day{background:#eceeec;color:#778176;padding:4px 9px;border-radius:5px;align-self:center;font-size:9px;margin:0 0 8px}.conversation-focus .message-card{max-width:70%;width:auto;border:0;background:white;box-shadow:0 1px 2px #13233708;border-radius:10px;padding:10px 13px;font-size:13px;line-height:1.6;flex-shrink:0}.conversation-focus .message-card.out{background:#f7eaf0;align-self:flex-end}.conversation-focus .message-card footer{font-size:9px;color:#7d8290;margin-top:5px;line-height:1.5}.conversation-focus .message-card.internal{align-self:center;background:#faf4dd;max-width:76%;width:auto}.conversation-focus .message-card.internal>b{font-size:9px;letter-spacing:.5px;color:#887341}.conversation-focus .message-card.kind-System{background:#e9edf1;box-shadow:none;padding:6px 12px;font-size:11px;color:#627080;text-align:center;max-width:85%}.conversation-focus .message-card.kind-System>b{display:none}.conversation-focus .message-card.kind-Appointment{background:#edf2f7}.conversation-focus .delivery-simulator{font-size:8px;opacity:.65}.conversation-focus .voice-bubble{gap:6px}.conversation-focus .voice-bubble>small{font-size:9px}.conversation-focus .message-card img{max-height:280px}.conversation-focus .message-card .button{font-size:11px;min-height:30px;padding:5px 8px}.conversation-focus .engagement-composer{padding:8px 12px 5px;border-top:1px solid #e6e9ef;flex-shrink:0;background:#fff;position:relative}.composer-line{display:flex;align-items:flex-end;gap:4px;min-height:44px}.conversation-focus .composer-line textarea{flex:1 1;min-width:40px;width:auto;resize:none;height:38px;min-height:38px;max-height:120px;border:0;border-radius:9px;background:#f2f4f6;font-size:13px;line-height:20px;padding:9px 12px;margin:0;overflow-y:auto}.conversation-focus .composer-line .icon-button{width:34px;height:38px;min-width:34px;min-height:38px;border:0;color:#748090;padding:6px;flex-shrink:0}.conversation-focus .composer-line .attach-anchor{order:-1}.conversation-focus .composer-send{height:38px;min-height:38px;padding:8px 10px;border-radius:9px;font-size:11px;flex-shrink:0}.conversation-focus .send-label{display:none}.conversation-focus .engagement-composer>small{display:block;text-align:center;font-size:8px;color:#8b929c;line-height:1.5;margin-top:3px}.conversation-focus .attachment-menu{bottom:46px;left:0;border-radius:9px;width:190px;padding:6px}.conversation-focus .attachment-menu button{padding:11px 12px;border:0;background:none;font-size:12px}.conversation-focus .attachment-menu button:hover{background:#f6f2f4}.conversation-focus .engagement-composer>.row{min-height:44px;gap:12px;font-size:12px}.conversation-focus .engagement-composer>.row .button{min-height:36px;padding:7px 10px}.conversation-focus .engagement-info{display:block;min-height:0;overflow:auto;padding:0;border-left:1px solid #e7e9ef;background:white}.detail-panel-heading{display:flex;align-items:center;justify-content:space-between;padding:13px 16px;border-bottom:1px solid #eceef2;position:sticky;top:0;background:white;z-index:1}.detail-panel-heading h3{font-size:13px}.detail-person{display:flex;align-items:center;gap:10px;padding:18px 16px}.detail-person strong{font-size:13px;display:block}.detail-person small{font-size:10px;color:#808895;display:block;margin-top:3px}.detail-section{border-top:1px solid #eceef2}.detail-section>summary{list-style:none;display:flex;align-items:center;justify-content:space-between;padding:13px 16px;font-size:11px;font-weight:650;color:#596273;cursor:pointer}.detail-section>summary::-webkit-details-marker{display:none}.detail-section[open]>summary svg{transform:rotate(180deg)}.detail-section dl{margin:0;padding:0 16px 10px}.detail-section dl>div{margin-bottom:10px}.detail-section dt{font-size:10px;color:#818998}.detail-section dd{margin:3px 0 0;font-size:12px;color:#354156;overflow-wrap:anywhere}.conversation-journey{margin:0 16px 16px 32px;padding:0 0 0 12px;border-left:1px solid #e4dbe2;list-style:none}.conversation-journey li{position:relative;padding:0 0 15px;font-size:12px;color:#485467}.conversation-journey li:before{content:"";position:absolute;left:-16px;top:5px;background:#b2647b;width:7px;height:7px;border-radius:50%}.conversation-journey small{display:block;font-size:10px;color:#818895;margin-top:4px}.conversation-details-host .ops-overlay{justify-content:flex-end;align-items:stretch;padding:0;background:#18223540}.conversation-details-host .ops-modal{width:340px;max-width:100vw;height:100dvh;max-height:100dvh;border-radius:0;margin:0;padding:0}.conversation-details-host .ops-modal>.card-header{padding:16px}.conversation-details-host .ops-modal>.card-header h2{font-size:15px}@media (min-width:1800px){.conversation-focus.engagement-inbox{grid-template-columns:330px minmax(0,1fr)}.conversation-focus.details-visible{grid-template-columns:330px minmax(0,1fr) 320px}}@media (max-width:1100px){.main-shell>main:has(.conversation-focus){height:calc(100dvh - 72px);padding:12px 16px 14px}.conversation-focus.engagement-inbox{grid-template-columns:300px minmax(0,1fr)}.conversation-focus .conversation-header{padding:12px}.conversation-focus .engagement-messages{padding:20px}.conversation-focus .message-card{max-width:78%}.conversation-focus .chat-header-tools .icon-button{min-width:34px;width:34px;min-height:38px;height:38px}}@media (max-width:760px){.main-shell>main:has(.conversation-focus){height:calc(100dvh - 68px);padding:0;max-height:calc(100dvh - 68px)}.main-shell>main:has(.conversation-focus)>.page-heading{padding:10px 16px;margin:0;min-height:46px}.main-shell>main:has(.conversation-focus)>.page-heading h1{font-size:19px}.main-shell>main:has(.conversation-focus.mobile-chat)>.page-heading{display:none}.conversation-focus.engagement-inbox{display:block;border-radius:0;border:0;flex:1 1;min-height:0}.conversation-focus .engagement-list{height:100%;border:0}.conversation-focus .engagement-list>.card-header{display:none}.conversation-focus .engagement-search{padding:8px 14px 10px}.conversation-focus .engagement-search input{min-height:40px;font-size:14px}.conversation-focus .inbox-tabs{padding-bottom:10px;min-height:42px}.conversation-focus .inbox-tabs button{min-height:32px;padding:5px 10px;font-size:12px}.conversation-focus .inbox-filters,.conversation-focus .inbox-filters[open]{top:58px}.conversation-focus .inbox-filters[open]{max-height:calc(100% - 70px)}.conversation-focus .inbox-filters>summary{min-height:32px;font-size:12px}.conversation-focus .inbox-contact{padding:12px 16px;min-height:98px}.conversation-focus .inbox-contact strong{font-size:14px}.conversation-focus .inbox-preview{font-size:13px}.conversation-focus .service-pill,.conversation-focus .source-pill{font-size:10px}.conversation-focus .engagement-chat{display:none;height:100%}.conversation-focus.mobile-chat .engagement-list{display:none}.conversation-focus.mobile-chat .engagement-chat{display:flex}.conversation-focus .conversation-header{padding:10px 12px;max-height:none;overflow:visible}.conversation-focus .chat-identity-row{gap:7px}.conversation-focus .chat-identity-row .avatar{display:none}.conversation-focus .chat-identity strong{font-size:14px}.conversation-focus .chat-identity span{font-size:10px}.conversation-focus .chat-header-tools{gap:0}.conversation-focus .chat-header-tools .icon-button{min-width:32px;width:32px;height:38px;min-height:38px}.conversation-focus .details-toggle{display:none}.conversation-focus .inbox-back{min-width:30px;width:30px;min-height:38px;padding:4px}.conversation-focus .chat-context-row{margin:5px 0 0 37px;gap:5px}.conversation-focus .compact-sla{font-size:9px;line-height:1.4;padding:3px 0}.conversation-focus .chat-context-row .badge,.conversation-focus .chat-context-row .source-pill{font-size:9px}.conversation-focus .chat-search input{min-height:34px;font-size:14px}.conversation-focus .engagement-messages{padding:16px 14px;gap:10px;min-height:0}.conversation-focus .message-card{max-width:85%;font-size:13px;padding:9px 12px}.conversation-focus .message-card.internal{max-width:90%}.conversation-focus .chat-day{font-size:8px}.conversation-focus .engagement-composer{padding:6px 7px max(5px,env(safe-area-inset-bottom))}.conversation-focus .composer-line{gap:1px;align-items:flex-end}.conversation-focus .composer-line .icon-button{min-width:32px;width:32px;height:42px;min-height:42px;padding:6px}.conversation-focus .composer-line textarea{font-size:16px;min-width:0;min-height:38px;line-height:20px;padding:9px 8px}.conversation-focus .composer-send{min-width:36px;width:36px;padding:6px;height:40px;min-height:40px}.conversation-focus .engagement-composer>small{font-size:8px;margin-top:2px}.conversation-action-menu{right:-30px;width:220px}.conversation-action-menu button{min-height:44px;font-size:13px}.conversation-details-host .ops-modal{width:100%;max-width:100%;height:100dvh}.conversation-focus .engagement-composer>.row{flex-wrap:nowrap;gap:8px}.conversation-focus .engagement-composer>.row .button{font-size:11px;min-height:40px}.conversation-focus .attachment-menu button{min-height:42px}}.conversation-details-host{display:contents}.management-card{padding:24px;margin-bottom:20px;min-width:0}.management-card>h2{margin-bottom:12px}.management-card>p{line-height:1.65;margin:12px 0}.management-card>.table-scroll{margin-top:20px}.management-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin:12px 0}.management-filters{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin:20px 0}.management-card input:not([type=checkbox]):not([type=radio]),.management-card select,.management-card textarea{width:100%;padding:10px;border:1px solid var(--border);border-radius:8px;background:transparent;color:inherit}.management-card fieldset{border:0;padding:0}.management-card details{margin:16px 0}.management-check{display:flex;align-items:flex-start;gap:10px;margin:12px 0;line-height:1.6}.management-check input{width:auto!important;margin-top:5px}.management-audience{max-height:260px;overflow:auto;padding:8px;border:1px solid var(--border);margin:12px 0}.management-preview{white-space:pre-wrap;overflow-wrap:anywhere;font:inherit;line-height:1.7;background:var(--bg);padding:20px;border-radius:10px}.management-document{margin:16px 0;min-width:160px;white-space:normal}.management-document input[type=file]{max-width:240px}.certificate-preview{width:100%;height:60vh;object-fit:contain;border:0}.management-trends{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px;margin:20px 0}.management-trends figure{margin:0;padding:16px;border:1px solid var(--border);border-radius:10px}.management-trends svg{width:100%;height:110px}.theme-control{max-width:100px;padding:6px;border:1px solid var(--border);border-radius:8px;background:transparent;color:inherit}.management-pipeline{display:grid;grid-template-columns:repeat(5,minmax(210px,1fr));gap:16px;overflow:auto;padding:4px 0 14px}.management-stage{padding:12px;min-height:220px;background:var(--bg)}.management-stage>header{display:flex;justify-content:space-between;align-items:center;padding:8px 4px 18px}.management-stage .pipeline-card{margin-bottom:12px}.management-stage.stage-target{outline:2px solid var(--red);outline-offset:-2px}.management-lead-button{display:flex!important;flex-direction:column;align-items:flex-start;text-align:left;gap:10px;width:100%;line-height:1.5}.management-stage select{width:100%;margin-top:12px}.management-stage .blank{padding:16px 4px}.management-card .ops-stats{margin:20px 0}html[data-theme=dark]{color-scheme:dark;--bg:#111721;--ink:#e5eaf1;--secondary:#c1cad6;--muted:#a1adbd;--border:#354153;--red:#ee839e;--green:#77d3b2;--brand:#ee839e}html[data-theme=dark] :is(.card,.metric-card,.sidebar,.topbar,.lead-drawer,.modal,.ops-modal,.ops-sidebar,.ops-topbar,.engagement-list,.engagement-chat,.engagement-info,.conversation-header,.engagement-composer,.conversation-detail-content,.conversation-more-menu,.attachment-menu,.inbox-filters[open],.pipeline-card,.demo-login,.login-form){background:#1b2432;color:var(--ink);border-color:var(--border)}html[data-theme=dark] :is(h1,h2,h3,h4,strong,label,button,a,td,th,.plain,.nav-item,.ops-nav-item,.metric-value,.detail-section dd){color:inherit}html[data-theme=dark] :is(input,select,textarea,.button,.workspace-switch,.search-box,.engagement-search){background:#151d29;color:var(--ink);border-color:var(--border)}html[data-theme=dark] :is(.button.primary,.primary){background:#a8203b;color:#fff;border-color:#c44866}html[data-theme=dark] :is(thead,th,.table-toolbar,.table-footer,.engagement-messages,.conversation-focus .engagement-messages){background:#151d29;color:var(--secondary)}html[data-theme=dark] :is(td,th,.card-header,.detail-section,.conversation-detail-content dl div){border-color:var(--border)}html[data-theme=dark] :is(tbody tr:hover,.conversation-item:hover,.engagement-list button:hover){background:#263247}html[data-theme=dark] :is(.nav-item.active,.ops-nav-item.active,.conversation-item.active,.inbox-tabs .active){background:#442538;color:#ffd0df}html[data-theme=dark] :is(.engagement-bubble,.conversation-focus .engagement-bubble){background:#283446;color:var(--ink);border-color:var(--border)}html[data-theme=dark] :is(.engagement-bubble.out,.conversation-focus .engagement-bubble.out){background:#432a40;color:#f5e6f0}html[data-theme=dark] :is(.engagement-bubble.internal,.conversation-focus .engagement-bubble.internal){background:#3c3524;color:#f6df9a}html[data-theme=dark] :is(.badge,.status,.ops-status,.source-badge,.service-chip,.metric-icon,.avatar,.face){background:#303c50;color:#e9edf6}html[data-theme=dark] :is(.muted,small,.secondary,p,.engagement-settings>p,.detail-section dt){color:var(--muted)}html[data-theme=dark] :is(.positive,.good,.excellent){color:#77d3b2}html[data-theme=dark] :is(.negative,.critical,.ops-error){color:#ffa9a9}html[data-theme=dark] :is(.info-banner,.ops-filters,.summary-stat,.management-stage,.detail-person){background:#202d40;border-color:var(--border)}html[data-theme=dark] svg text{fill:#c1cad6}html[data-theme=dark] .drplus-logo{background:#fff;border-radius:6px;padding:4px}html[data-theme=dark] .ops-overlay,html[data-theme=dark] .overlay{background:#060b15bb}@media (max-width:1000px){.management-filters,.management-trends{grid-template-columns:repeat(2,minmax(0,1fr))}.management-pipeline{grid-template-columns:repeat(5,240px)}}@media (max-width:600px){.management-card{padding:16px}.management-filters,.management-trends{grid-template-columns:1fr}.management-actions .button{min-height:44px}.theme-control{max-width:82px}.management-pipeline{grid-template-columns:repeat(5,260px)}}html[data-theme=dark] .conversation-focus .message-card{background:#283446;color:#e5eaf1;border-color:#354153}html[data-theme=dark] .conversation-focus .message-card.out{background:#432a40;color:#f5e6f0}html[data-theme=dark] .conversation-focus .message-card.internal{background:#3c3524;color:#f6df9a}html[data-theme=dark] :is(.source-pill,.conversation-focus .inbox-service,.conversation-focus .chat-day,.detail-person){background:#303c50;color:#e9edf6}html[data-theme=dark] :is(.sidebar-footer,.sidebar-status,.user-profile,.sync-status,.icon-button,.ops-duty-action,.template-card,.ops-day-cell,.ops-shift-card){background:#1b2432;color:#e5eaf1;border-color:#354153}html[data-theme=dark] :is(.ops-status,.source-pill,.badge,.status-pill){background:#303c50;color:#e9edf6}html[data-theme=dark] .management-stage .empty{color:#a1adbd}html[data-theme=dark] :is(.sidebar-bottom,.workspace-health,.ops-roster-day,.ops-calendar-shift,.ops-matrix td:first-child,.ops-matrix th:first-child){background:#1b2432;color:#e5eaf1;border-color:#354153}html[data-theme=dark] .ops-day{background:#263247;color:#b7c1d0}html[data-theme=dark] :is(.ops-day.present,.ops-status.present,.ops-status.approved){background:#173d35;color:#8fe0bf}html[data-theme=dark] :is(.ops-day.absent,.ops-status.absent,.ops-status.rejected){background:#482a37;color:#ffb0c6}html[data-theme=dark] :is(.ops-day.late,.ops-status.late){background:#423720;color:#ecd398}html[data-theme=dark] :is(.ops-modal>header,.ops-modal>.card-header,.modal>.card-header,.modal>header,.lead-drawer>.drawer-top,.ops-modal-header){background:#1b2432;color:#e5eaf1;border-color:#354153}@media (max-width:600px){.topbar .theme-control,.topbar>.topbar-actions>.theme-control{display:none}}.legacy-overview>summary{padding:16px 0;color:var(--muted);cursor:pointer}.review-module{display:grid;gap:24px;min-width:0;color:var(--ink)}.review-module p{color:var(--muted);line-height:1.65;margin:8px 0}.review-heading{display:flex;align-items:center;justify-content:space-between;gap:20px;flex-wrap:wrap}.review-heading h2{margin:0;font-size:21px}.review-kpis{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:14px}.review-kpi{padding:20px;min-height:106px;text-align:left;display:flex;flex-direction:column;justify-content:space-between;gap:12px;color:inherit}.review-kpi span{font-size:12px;color:var(--muted);text-transform:capitalize}.review-kpi strong{font-size:25px;font-weight:650}.review-kpi.selected{outline:2px solid var(--red,#b30922);outline-offset:-2px}.review-module .management-card{margin:0}.review-module .management-card>.table-scroll{margin-top:24px}.review-footer,.review-tabs{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.review-footer{border-top:1px solid var(--border);padding-top:20px;justify-content:flex-end}.review-detail-grid,.review-form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.review-module input:not([type=checkbox]):not([type=radio]),.review-module select,.review-module textarea{width:100%;min-width:0;min-height:42px;border:1px solid var(--border);background:var(--card,var(--bg));color:inherit;padding:10px 12px;border-radius:8px;font:inherit}.review-module input[type=checkbox]{width:auto;min-height:0}.review-module label{min-width:0}.review-module small{display:block;font-size:11px;color:var(--muted);line-height:1.6}.review-steps{display:flex;gap:10px;list-style:none;padding:0;flex-wrap:wrap;margin:0}.review-steps li{padding:8px 10px;border-radius:7px;background:var(--bg);font-size:11px;color:var(--muted)}.review-steps li.active{color:var(--red,#b30922);box-shadow:inset 0 -2px var(--red,#b30922)}.review-audience-row,.review-rule{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:12px;border-bottom:1px solid var(--border)}.review-audience-row .management-check{margin:0}.review-media{background:var(--bg);border:1px dashed var(--border);border-radius:10px;padding:30px;text-align:center;color:var(--muted)}.review-detail-grid{margin:0}.review-detail-grid dt,.review-integration dt{color:var(--muted);font-size:12px;margin-bottom:6px}.review-detail-grid dd,.review-integration dd{margin:0;overflow-wrap:anywhere;line-height:1.5}.review-integration-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:20px}.review-integration{display:flex;flex-direction:column;padding:24px;gap:16px;min-width:0}.review-integration-bottom,.review-integration-top{display:flex;align-items:center;justify-content:space-between;gap:12px}.review-product-icon{display:grid;place-items:center;width:46px;height:46px;background:var(--bg);border:1px solid var(--border);border-radius:12px;flex-shrink:0}.review-integration dl,.review-integration h3,.review-integration p{margin:0}.review-integration p{min-height:66px}.review-integration dl{margin-top:auto}.review-integration-bottom{padding-top:16px;border-top:1px solid var(--border)}.review-integration-bottom>.button{min-width:110px}.review-filterbar{display:grid;grid-template-columns:repeat(4,minmax(140px,1fr));align-items:end;gap:16px;margin-bottom:24px}.review-filterbar>.button{width:fit-content;min-height:42px}.review-followup-desktop table{min-width:1140px}.review-followup-desktop td{padding:16px 12px;vertical-align:middle;height:76px}.review-followup-desktop th{white-space:nowrap}.review-action-menu{margin:0!important}.review-action-menu summary{cursor:pointer;list-style:none;padding:8px 14px;font-size:20px}.review-menu-actions{display:flex;gap:8px;flex-wrap:wrap;min-width:160px}.review-action-menu[open]{min-width:170px}.review-action-menu[open] .review-menu-actions{display:grid;grid-template-columns:1fr}.review-followup-mobile{display:none}.review-mobile-card.review-priority-overdue,.review-priority-overdue td:first-child{border-left:3px solid #ba4854}.review-mobile-card.review-priority-due-now,.review-priority-due-now td:first-child{border-left:3px solid #b88b40}.review-mobile-card.review-priority-completed,.review-priority-completed td:first-child{border-left:3px solid #458269}.review-module .badge.overdue{background:#ba485418;color:#ad4450}.review-module .badge.due-now{background:#b88b4018;color:#a5782f}.review-module .badge.completed{background:#45826918;color:#458269}.attribution-kpis{grid-template-columns:repeat(5,minmax(0,1fr))}@media (max-width:1200px){.review-kpis{grid-template-columns:repeat(3,minmax(0,1fr))}.review-integration-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.review-filterbar{grid-template-columns:repeat(3,minmax(0,1fr))}}@media (max-width:767px){.review-module{gap:18px}.review-detail-grid,.review-form-grid,.review-integration-grid{grid-template-columns:1fr}.review-kpis{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.review-kpi{min-height:100px}.review-kpi,.review-module .management-card{padding:16px}.review-filterbar{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.review-filterbar>label:first-child{grid-column:1/-1}.review-followup-desktop{display:none}.review-followup-mobile{display:grid;gap:14px}.review-mobile-card{padding:16px;border:1px solid var(--border);border-radius:10px}.review-mobile-card dl{display:grid;grid-template-columns:80px 1fr;gap:10px;font-size:12px}.review-mobile-card dd{margin:0}.review-module .review-rule{flex-wrap:wrap}.review-audience-row{align-items:flex-start}}.review-module{--muted:#68717f}html[data-theme=dark] .review-module{--muted:#afb9c8}@media (min-width:768px){.attribution-kpis{grid-template-columns:repeat(5,minmax(0,1fr))}.attribution-filterbar{grid-template-columns:repeat(3,minmax(0,1fr)) auto}}